FAQ

Where do you ship from?

All items are handmade and dispatched from Gloucestershire, UK

Do you ship internationally?

Yes! We ship worldwide. However not on this website. Please head over to Etsy! we ship to almost everywhere, currently only excluding Northern Ireland.

What Is Your Turnaround time?

Currently I am working at 1-3 business days on all non clothing items. Clothing is at 1-5 business days. Please note this doesn't include postage times.

Can I Return My Order?

Unfortunately I do not accept returns or cancelations. However if I have made a mistake with your order, please do contact me.

How long will my order take to arrive?

I send all orders via Royal Mail. If you choose the free second class shipping option, it should be with you in 3-5 working days. Please note that you will get a tracking number with this option (excluding wish bracelet and bookmark orders) but it will simply tell you if your order has been attempted to be delivered or not)

If you upgrade to Tracked 24 shipping you should receive the next working day after I have dispatched your item. Please keep your eye on Royal Mails delivery times during busy period EG Christmas.

Are all your products handmade?

Most of the items on my website are made by myself. The only items brought in currently is the wax burners. However some of the designs I use on mugs, tumblers etc may be purchased from another creator and then still transferred and made by me.

How Do I Look After My Mugs/Travel Mugs/Tumblers Etc?

All Mugs should be fine to go through the dishwasher, but please do not use metal scourers on them. Stainless steel items such as the tumblers are best to be hand washed only. Putting them through the dishwasher will fade the image over time.

How to look after clothing items?

T-shirts, jumpers and tote bags - Please wash inside out on a lower temperature. Iron on reverse. DO NOT IRON PRINT FROM THE FRONT.